RB External Cleaning Solutions
These Terms of Agreement form a contract between RB External Cleaning Solutions ("we", "us", "our") and the Client ("you", "your").
By engaging our services — whether placing an order verbally in person, by telephone, email, via our website, or any other communication method — you accept and agree to be bound by these Terms and Conditions. Unless otherwise agreed in writing by RB External Cleaning Solutions, these Terms shall take precedence over any terms or conditions put forward by you. No variation or amendment to these Terms shall be valid unless approved in writing by us.
We store your name and contact details for business use only. This information will not be sold, shared, or passed on to any third parties.
We provide professional, quality-assured external cleaning services at an agreed cost, including:
We use a pure water fed-pole system. Best results are typically achieved over the first 2–3 scheduled cleans, as accumulated dirt is gradually removed. On the first clean, you may see minor residual spotting or water trickling — this is normal and will improve with subsequent visits. Tough stains such as bird droppings may also take 2–3 cleans to disappear fully.
Windows are cleaned to dry smear-free naturally; we speed drying on lower levels using a squeegee where accessible. Any smearing caused by pre-existing limescale will be highlighted and addressed on your next visit at our discretion — this is not a free recall requirement.
Effective January 2027, our standard regular service is 5-weekly visits.
Our standard 5-weekly window cleaning includes:
Detached garages, outbuildings, and additional areas are not included and will incur extra charges.
You may opt in to our upgraded service for a complete property clean on every scheduled visit:
Includes:
Terms:
Help us grow locally and earn account credit:
We operate a 5-weekly regular service to keep your property maintained throughout the year. Skipping a scheduled clean for any reason other than moving house or major building works is not acceptable. Skipped cleans will be charged in full and added to your next visit. We work in all weathers and will decide if conditions are unsuitable to work safely.
Your first clean will be charged at 2× the standard visit cost. This is not an upfront payment for a standard clean — it covers a more detailed initial clean using extra care and products to thoroughly restore your frames, sills, and UPVC to their best possible condition from the start. At the quoting stage, you may be advised the first clean is higher — this will be confirmed in writing before any work begins.
Regular service requires a minimum of 3 completed cleans; early cancellation incurs the full balance for those 3 cleans. Thereafter, 30 days’ notice is required to end the agreement.
Our website provides a price guide; exact quotes may require a property visit. Prices may rise in line with inflation (rounded to the nearest 50p) without prior notice, though we will aim to give at least 12 weeks’ notice of any change.
Customers previously on 12-weekly rounds moving to our 10-weekly schedule may see an increase of up to 50% compared to the standard 5-weekly rate.
Payment is due on the day of service. We prefer bank transfer; cash is also accepted. Please use your first line of address as the payment reference — not your name — to ensure your payment is correctly allocated.
If you dispute non-payment, the burden of proof rests with you.
You will receive an SMS reminder the evening before your scheduled visit. Please ensure gates are unlocked and access is clear. If access is restricted, we will clean only accessible areas — full payment applies. We cannot return to complete missed sections.
We cannot move furniture, plant pots, or obstacles — these must be cleared by you. Hoses will not be taken through your property; a "front-only" service is available where rear access is unavailable.
Unless agreed otherwise, we use water-fed poles. Where access is not provided and ladders are required, a £3 "ladders out" charge will apply — this is now enforced without exception.
Our pure water system operates in all weather, including winter with heated water. Rain is not a valid reason to cancel. We will reschedule or notify you only in high wind, heavy snow, or unsafe conditions.
We are not liable for damage arising from pre-existing property conditions including:
We reserve the right to pause or refuse work where conditions are hazardous — including overhanging vegetation, broken fencing, stored chemicals, or slippery surfaces. You must ensure all areas are safe and accessible.
We offer a 24-hour satisfaction guarantee: if you are not happy with our work, contact us within 24 hours and we will return to reclean free of charge. This does not apply to:
These Terms are governed by the laws of England and Wales, and any disputes fall under the exclusive jurisdiction of the Courts of England and Wales.
RB External Cleaning Solutions